Terms & Conditions

Terms & Conditions

Terms & Conditions

Travelling and Covid-19 FAQ’sQ:
Q: I am planning on going overseas, what should I do to remain safe?
A: Please refrain from all forms of travel to or through the European Union, United States, United Kingdom and other identified high-risk countries such as China, Iran and South Korea

Q: What can passengers do to protect themselves from infection on board a flight?
A: There is a range of simple measures advised by the World Health Organisation. These include: handwashing on a regular basis, avoid touching other passengers, covering coughs and sneezes. Please avoid travelling if you become ill and avoid contact with anyone who appears to be unwell.

Q: Will visas be granted for travel in May, June and July?
A: Each country is assessing their situation. Please contact your Travel Agent to keep you updated and informed accordingly.

Q: If an airline cancels my flight, will I get a full refund?
A: Each airline is implementing their own rules and procedures. This is dependent on the destination, travel and other factors. Please contact your respective Travel Agent to confirm the details of your booking.

Q: Will it be safe to travel after Covid-19?
A: This will depend on the destination you are travelling to and what safety precautions that destination has set into place during Covid-19.

Q: Will foreign nationals with visas still be allowed to enter South Africa?
A: The South African Government has imposed strict visa restrictions. All visas issued since January 2020 to foreign nationals and travellers from high risk countries who have not yet entered South Africa are revoked with immediate effect

Q: Which countries are “HIGH RISK”?
A: China, Germany, Italy, Iran, South Korea, Spain, United Kingdom, United States of America and France. This list is subject to change in accordance with the World Health Organisation.

  • Nowahala Tours gives notice that all accommodation and any other services made by Nowahala Tours are subject to availability and currency fluctuations at the time of booking.
  • You are responsible for securing your own visas.
  • Nowahala Tours cannot accept responsibility for any additional expenses, death, loss or damage or cancellation due to delays or changes in itineraries as a result of sickness, strikes, weather, war, terrorism, quarantine, inadequate passport, VISA related issues, health requirements and other legal documents or any other cause.
  • Furthermore, conditions and liability limitations may be imposed by the owner or provider of any of the aforementioned products or services. The product or service is furthermore subject to the laws and jurisdiction of the country in which the Nowahala tours office that issues the tickets, vouchers or coupons are located or where the product or service is provided.
  • I acknowledge that should I be denied entry into my Destination due to failure to meet the requirements set out by my Travel Agent or if I have tested positive for COVID 19, that all monies paid for my reservation will be forfeited. Re-booking fees will apply. Your Travel Agent will proactively advise you on your best options

CANCELLATION POLICY

  • If the booking has been confirmed and paid for by you and all confirmations have been issued by Nowahala Tours to the you (flights, accommodation, transfers, tours etc.) and you decide, for whatever reason, to cancel your booking, you will then forfeit all monies paid, including the full reservation.
  • Nowahala Tours bookings are non-refundable due to the fact that outside vendors and airlines are used and they have their own non-refundable policies. Any changes made to bookings or re-bookings are still subject to availability and price fluctuations

ACKNOWLEDGEMENT

  • I acknowledge that I have been advised on the Health Restrictions to the country I am visiting and that I will abide by all rules set out by my Nowahala tours travel Agent.
  • I am also aware of all relevant Quarantine Rules, COVID/PCR tests as well as Health Declarations that may need to be done before my travel date at my own cost.
  • Nowahala Tours Limited will not be held liable should you be denied entry into your Destination or if you have tested positive for COVID 19. Nowahala tours Limited disclaims any responsibility of any kind arising from failure to adhere to the above.
  • Accepting the Terms and conditions, automatically confirms that you read and understood the Terms & Conditions of the booking which will also stands as your electronic signature.

  • Passports must be valid for at least 6 months after returning to place of departure.
  • You are responsible for securing your own visas.
  • Members / non-members are responsible for securing their own valid visas.
  • All accommodation and any other product or services are subject to availability and currency fluctuations at the time of booking.
  • Nowahala Tours accept no responsibility for any additional expenses, death, loss or damage or cancellation due to delays or changes in itineraries as a result of sickness, strikes, weather, war, terrorism, quarantine, inadequate passport, visa, health requirements or other legal documents, or any other cause.
  • Conditions and liability limitations may be imposed by the owner or provider of any of the aforementioned products or services.
  • The product or service is furthermore subject to the laws and jurisdiction of the country in which Nowahala Tours issues the tickets, vouchers or coupons or where the product or service is provided.
  • The Gift Week administration fee is non-refundable.
  • Cancellation policies will apply based on the booking criteria.
    • The following optional items are non-refundable once paid and confirmed:
    • Flight tickets
    • All tour bookings
    • Return airport transfers
    • Welcome and farewell meals
  • Subject to availability based on destination and season.
  • The set itinerary cannot be changed or altered.
  • No reservations are available in New York, London, Dubai or any other major cities.
  • Should you wish to travel to these destinations you can request a tailor made package at additional costs.
  • Travel Packages and Promotions
  • Terms and Conditions Apply.
  • All prices are per person sharing unless specified otherwise.
  • Offers are subject to availability.
  • All packages & flights must be paid in full before any bookings will be confirmed.
  • All packages and promotions are tailor-made packages.
  • Book and pay in full to avoid disappointment.
  • Children are considered to be under 12 years and infants under 2 years.
  • Zanzibar Travel Package includes: Return airport transfers (seat-in-coach), Accommodation in a Suite Room. All Inclusive: 3 meals per day. All soft drinks (coca, fanta, sprite ect), Water, Tea, Coffee, despencer Juices all served by glass, Local Alcohol (beer, wine, gin, cocktails selection). Drinks are served between 10.00AM – 22.00PM, Snacks during the day, served in Poolbar and Jetty bar.
  • The Winter in Dubai package includes: 7 Nights accommodation at the Golden Sands Apartments with breakfast included for 2 adults (older than 12 years) and 2 children (under 12 years), a selection of 1 of the following tours: Ski Dubai Polar Express or Dubai Aquarium & Underwater Zoo – Explorer Package, return transfers (from airport to hotel and back) and excludes tourism fee of AED20 per day.
  • Prices exclude visas, travel insurance and items of a personal nature.
  • Prices do not include resort/service fees, state and local taxes, incidental charges or gratuities, and are subject to change without notice.
  • Prices only include items mentioned in the package and is subject to change without notice.
  • Cancellation of this reservation will result in 100% penalty fee.
  • Nowahala Tours reserves the right to amend the rates to reflect any adjustments to the rate and to VAT levied or any levies imposed by the government or levied by any other body.
  • By accessing the Nowahala Tours website and using any of the services and information offered via the website, you shall be deemed to have agreed to all the terms and conditions.
  • Tours are weather dependant.
  • E&OE.

  • This voucher is valid for one year once issued and stamped by the manager on duty.
  • This voucher is not redeemable for cash.
  • This voucher is not transferable.
  • This voucher is in respect of 7 nights’ accommodation only.
  • This voucher is for South Africa (Lagoon Beach Apartments and Monateng Lodge) and Kenya (Mnarani Club & Spa) only.
  • Passports must be valid for at least 6 months after returning to place of departure.
  • Members / non-members are responsible for securing their own valid visas.
  • All accommodation and any other product or services are subject to availability and currency fluctuations at the time of booking.
  • Nowahala Tours accept no responsibility for any additional expenses, death, loss or damage or cancellation due to delays or changes in itineraries as a result of sickness, strikes, weather, war, terrorism, quarantine, inadequate passport, visa, health requirements or other legal documents, or any other cause.
  • Conditions and liability limitations may be imposed by the owner or provider of any of the aforementioned products or services.
  • The product or service is furthermore subject to the laws and jurisdiction of the country in which Nowahala Tours issues the tickets, vouchers or coupons or where the product or service is provided.
  • The Gift Week administration fee is non-refundable.
  • Cancellation policies will apply based on the booking criteria.
  • The following optional items are non-refundable once paid and confirmed:
    • Flight tickets
    • All tour bookings
    • Return airport transfers
    • Welcome and farewell meals
  • If a Gift Week is cancelled or re-booked at a later stage but still within the one (1) year validity period of this voucher, an administration and an amendment fee will be charged.
  • A Client must attend a full ninety minute audio-visual presentation with their spouse at the stipulated date and venue.
  • All flights must be booked through Nowahala Tours.
  • Subject to availability based on destination and season.
    The set itinerary cannot be changed or altered.
  • Please make sure that you read the terms & conditions before booking.

Please make sure that you read the terms & conditions before booking.